Refund policy

We have a 30-day return policy for original artwork, which means you have 30 days after receiving your item to request a return.

To be eligible for a return on original artwork, your item must be in the same condition that you received it, undamaged, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, contact us at lisa@lisaspaintstudio.com. Please note that all returns require a Return Authorization number, which we will provide upon request.

If your return is accepted, we will email you the shipping address and instructions. You are responsible for return shipping costs and insuring the package during return transit unless a different arrangement is made. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at lisa@lisaspaintstudio.com.

Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

If a fine art print or canvas arrives damaged in transit, please send clear photos of the damaged artwork and outer packaging to lisa@lisaspaintstudio.com within 7 days of delivery so we can process a free replacement order.

Because fine art prints and custom products are made to order specifically for you, print-on-demand sales are final and cannot be returned for a refund or size exchange unless they arrive damaged or defective.

We also cannot accept returns on sale items or gift cards.

The fastest way to ensure you get what you want is to return the eligible item you have, and once the return is accepted, make a separate purchase for the new item.

Notwithstanding the above, if merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification. As above, your item must be in the same condition that you received it, undamaged, and in its original packaging. You’ll also need the receipt or proof of purchase. 

We will notify you once we’ve received and inspected your return and let you know if the refund was approved. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund. 

If more than 15 business days have passed since we approved your return, please contact us at lisa@lisaspaintstudio.com.