Shipping policy

SHIPPING POLICY

Last Updated: October 5, 2026

Thank you for visiting and shopping at Lisa’s Paint Studio! We take great care in packaging and fulfilling every order to ensure your artwork and products arrive safely at your doorstep.

Below are the terms and conditions that constitute our Shipping Policy.

1. ORDER FULFILLMENT & PROCESSING TIMES

Because our shop features both studio-crafted original works and made-to-order items, fulfillment times vary by product type:

Original Paintings & Hand-Crafted Art: Processed and packed at our New Hampshire studio within 3 to 7 business days. This allows time for protective preparation, specialized packaging, or custom crating.
Print-On-Demand (POD) Products: Items manufactured on demand (such as select fine art prints, apparel, or home goods) are produced directly by our trusted printing partners and generally ship within 2 to 5 business days.

Please note: Orders are not processed or shipped on weekends or public holidays. During sales, new product drops, or holiday seasons, processing times may extend slightly.

2. SHIPPING METHODS & ESTIMATED TRANSIT TIMES

We offer Standard Shipping on all orders. Carrier selection (USPS Ground Advantage or UPS Ground) is determined at the time of dispatch based on package size, weight, and delivery destination.

Product Type	Carrier & Service	Estimated Transit Time
Studio Orders (Originals & Fine Art)	USPS Ground Advantage or UPS Ground	3 – 6 business days
Print-On-Demand (POD) Orders	Carrier assigned by printing partner	3 – 7 business days

Delivery estimates are carrier estimates and are not guaranteed. Unexpected weather delays, high carrier volume, or postal disruptions are outside our control.

3. MULTIPLE SHIPMENTS

If you purchase an original painting alongside a Print-On-Demand item in the same order, your items will arrive in separate packages:

Original artwork will ship directly from our studio in New Hampshire.
POD items will ship directly from our printing partner's facility.

You will receive separate tracking links for each shipment as soon as they are dispatched.

4. PACKAGING & ARTWORK PROTECTION

We take extreme pride in ensuring your artwork arrives in pristine condition:

Original Artwork: Wrapped in archival glassine or protective dust barriers, layered in heavy-duty bubble cushioning, and secured between rigid foam or double-walled corrugated cardboard boxes.
Prints & Paper Works: Shipped flat in rigid stay-flat mailers with chipboard backing or rolled securely in thick protective mailing tubes depending on size.

5. ORDER TRACKING

Once your order (or part of your order) has shipped, you will receive an automated shipping confirmation email from lisa@lisaspaintstudio.com containing your tracking link. Please allow up to 24–48 hours for tracking updates to appear on the carrier’s system.

6. ADDRESS ACCURACY & UNDELIVERABLE PACKAGES

Please double-check your shipping address during checkout. Lisa’s Paint Studio is not responsible for orders delivered to incorrect or incomplete addresses provided by the buyer.

If a package is returned to our studio or fulfillment partner as "Undeliverable," "Refused," or due to an incorrect address:

The buyer is responsible for the re-shipping costs to the corrected address.
Original shipping fees are non-refundable.

7. LOST, STOLEN, OR DAMAGED PACKAGES

We insure high-value original artwork and track all shipments. However, once a package is transferred to the carrier, risk of transit damage or loss shifts to the transit provider.

Damaged Deliveries:

If your artwork or item arrives damaged in transit:

Keep all packaging: Do not discard the box, tube, or packing materials.
Take photos: Photograph the exterior box/packaging damage as well as the damage to the item inside.
Contact us immediately: Email us at lisa@lisaspaintstudio.com within 48 hours of package delivery with your order number and photos so we can open a claim and arrange a replacement or solution.

Missing or Stolen Packages:

If your tracking status shows "Delivered" but you have not received your package:

Check with household members, neighbors, or building management.
Allow 24 hours (carriers sometimes mark packages delivered prematurely).
If the package remains missing, please contact the shipping carrier to open a missing package inquiry before reaching out to us.

8. INTERNATIONAL SHIPPING, DUTIES, & TAXES

Lisa’s Paint Studio is not responsible for any customs, import taxes, tariffs, or Value Added Taxes (VAT) applied to your order upon entering your destination country. All fees imposed during or after shipping are the sole responsibility of the customer.